Artlocke Designs
Personalised Wedding Cake Toppers
What are the cake toppers made from?
They are made from polymer clay and once baked they turn into a strong and durable material and will last a lifetime. The polymer clay conforms to the European Standard EN 71 part 5 and bears the ACMI-Seal AP "non toxic".
How soon should I place my order?
As soon as you can, as I get booked up very quickly. The longer you wait the less chance your date will be available in my diary. I will let you know when I need all the details from you, which is usually at least 5 weeks before your wedding day.
How big are the cake toppers?
They are approx 5 - 5.5 inches tall and the bases measure around 4 inches (10cm) in diameter (bride & groom figures). Adding extra items such as children, pets etc will slightly increase the base size.
Will my topper last?
Yes, your topper will last a lifetime providing they are treated as an ornament and not dropped or damaged.
Can you make vehicles?
Unfortunately this is not something I can offer any longer due to the amount of time vehicles take to create to a high standard.
Ordering
I would like to order a cake topper, what do I need to do?
Please email me at artlockedesigns@googlemail.com with your wedding date and what you would like to order. I will get back to you as soon as possible.
Do you accept a deposit or full payment upfront?
Full payment is required upon booking your slot. Details of the outfits are not needed until about 5 weeks before your wedding day.
What payments do you accept?
I accept PayPal or bank transfer payment.
Once I have recieved your email with what you would like to order and you are happy with the total price, I will then send an invoice to you through Paypal. You do not need to have a paypal account to pay. After payment is received your slot will be secured in my diary and I will send you a form to fill out with all the required details needed to start production of your cake topper.
How do I send my completed questionnaire form back with photos?
They can be emailed or sent through WhatsApp. My number is 07480295787
When will I receive my cake topper?
I make cake toppers in wedding date order, so you will receive your topper approx 2 - 3 weeks before your wedding day.
Can I cancel my order?
I will give you a full refund if you give a minimum of one month's notice before your wedding day or date of travel (unless otherwise specified).
Delivery
How do you pack the toppers?
Your topper will be packed in white tissue paper before it’s placed in a double walled cardboard box filled with packing peanuts. This box gets placed into another double walled cardboard box filled with packing peanuts for maximum protection.
What if my topper arrives damaged?
Thankfully this rarely ever happens, but small breakage can be repaired using superglue (you can get one with a brush in it- which is ideal to use) or you can send the topper back to me for a repair.